> ## Documentation Index
> Fetch the complete documentation index at: https://aceup.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Short answers to the things people ask first.

> [accordion] Is there a bonus or free credit?
>
> No. There is no welcome credit, no free chips and no wagering requirement.
> Money you deposit is yours to withdraw, minus whatever you lose playing.

> [accordion] What does the house actually take?
>
> A **0.89%** edge on the main hand. No rake, no table fee, no commission on
> your bet.
>
> Side bets carry much higher edges — 6.109% and 6.073% — and both are
> [printed](https://aceup.mintlify.site/play/side-bets.md).

> [accordion] Can I count cards?
>
> No, and not because it is banned. The shoe is rebuilt and reshuffled every
> single round, so there is no count to carry from one hand to the next.

> [accordion] How do I know the game is not rigged?
>
> Every round publishes `SHA-256(seed)` before the deal and the seed itself
> afterwards. Anyone can re-derive the exact 312-card shoe and check it card for
> card — and the check runs in your own browser, not on our server.
>
> [How it works →](https://aceup.mintlify.site/fair/overview.md)

> [accordion] Which coins can I use?
>
> SOL on Solana. No conversion, no exchange rate applied to your money. More
> assets later.

> [accordion] How fast is a deposit?
>
> About 30 seconds after the network confirms it. There is no button to press —
> Ace Up watches the chain.

> [accordion] How fast is a withdrawal?
>
> Most withdrawals send as soon as you confirm in the bot chat. Larger ones
> are reviewed by a person first, normally within a couple of hours. Your
> wallet shows which path yours will take before you submit.

> [accordion] Why can I play with a deposit but not withdraw it yet?
>
> A 60-minute hold applies to withdrawing a fresh deposit, so it cannot be
> bounced straight back out. It never stops you playing, and winnings are not
> held at all.

> [accordion] Who pays the network fee on a withdrawal?
>
> Ace Up does. The amount you enter is the amount that arrives — the send is
> not shaved.

> [accordion] Do I need to KYC?
>
> Not at present. You accept the terms once and confirm you are 21 or over.

> [accordion] Can I play in my own group?
>
> Yes — anyone can play at a venue. But if you are the **owner** or a
> **manager** of that venue, you cannot play there. You can play at the house
> tables in [@Aceupgamebot](https://t.me/Aceupgamebot) instead.

> [accordion] What does it cost to run a venue?
>
> Nothing. No fee, no bankroll, no minimum. You take 30% of the net house win
> and can never owe money.
>
> [Run a venue →](https://aceup.mintlify.site/owners/index.md)

> [accordion] What happens if the venue I play at closes?
>
> Nothing to your money. Your balance is global — it was never held by that
> venue. You can withdraw it or play at the house tables immediately.

> [accordion] Can I get a self-exclusion lifted early?
>
> No. Not by you, not by support, not by anyone. There is no function in Ace Up
> that shortens one. Pick the length you actually want.

## Still not answered

> [card] [Troubleshooting](https://aceup.mintlify.site/help/troubleshooting.md)
>
> The four things that actually go wrong.

> [card] [Support](https://aceup.mintlify.site/help/support.md)
>
> Get a person.


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