> ## Documentation Index
> Fetch the complete documentation index at: https://aceup.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> The four things that actually go wrong, and what to do about each.

## My deposit has not arrived

Deposits are credited about **30 seconds** after the network confirms them.

If it has been longer than ten minutes, **check the network you sent on**. That
is almost always the cause — see [Sent to the wrong
network](https://aceup.mintlify.site/money/wrong-network.md).

Other things worth checking:

* Was it below the [minimum](https://aceup.mintlify.site/money/deposit.md)? 0.005 SOL, or 0.0005 ETH.
* Was it the native coin? SPL tokens, wrapped SOL and ERC-20 tokens are not
  credited.
* Has the transaction actually confirmed on chain? Your wallet or the explorer
  will say.

## I sent it on the wrong network

The money is not lost. It is at the same address on the chain you actually used,
and it is recovered by hand.

Message support with **which network** and **the transaction hash**. It takes
days rather than minutes, because a person does it.

[Full recovery path →](https://aceup.mintlify.site/money/wrong-network.md)

## My withdrawal has not landed

Withdrawals over the daily automatic limit wait for a person — usually a couple
of hours.

Anything queued is already set aside. It is not in your balance and it is not
lost. The **Withdrawals** list in your wallet says exactly where it is, and
[Withdraw](https://aceup.mintlify.site/money/withdraw.md#statuses-you-may-see) explains each status.

The other common cause is the [60-minute hold](https://aceup.mintlify.site/money/holds-and-limits.md) on a
recent deposit. The button fades and the sentence underneath names the reason.

## A round looks wrong

Open **History**, find the hand, and tap **Provably fair**. Your phone replays
the shuffle itself — the server is not asked to confirm its own work.

If it does not verify, send us the **round ID**. That is the one thing we want to
hear about immediately.

[How verification works →](https://aceup.mintlify.site/fair/verify-a-round.md)

## Other things

> [accordion] The Mini App will not open
>
> Update Telegram. Mini Apps need a reasonably current client. If it still
> fails, try the same link on another device — that separates a client problem
> from an account one.

> [accordion] I was removed from a table
>
> Sitting out one full round releases your seat so somebody else can use it.
> Nothing was charged, and sitting back down is one tap.

> [accordion] The seat refuses me
>
> You are an owner or a manager at this venue. You cannot play where you
> profit. The house tables in [@Aceupgamebot](https://t.me/Aceupgamebot) are
> open to you.

> [accordion] I cannot bet, but I can withdraw
>
> Something has gated betting only: unaccepted new terms, a daily cap, a
> self-exclusion, or a paused venue. The screen names which. Withdrawing is
> never gated by any of them.

> [accordion] My session was signed out
>
> Sessions expire, and they are per venue — a session minted at one venue does
> not work at another. Reopen the Mini App from the bot and it signs you back
> in.

> [card] [Still stuck](https://aceup.mintlify.site/help/support.md)
>
> Get a person.


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