> ## Documentation Index
> Fetch the complete documentation index at: https://aceup.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Withdraw

> Sending your balance to any wallet you control.

Open **Wallet → Withdraw**, pick the asset, enter an address and an amount, and
confirm in the bot chat. Money goes to any wallet you control — there is no
requirement to withdraw to the address you deposited from.

![The withdraw screen with the amount, the destination address validated inline, the network fee and the amount you receive.](https://mintcdn.com/aceup/9Or0tHJTM0oGeA8-/images/screens/wallet-withdraw.webp?fit=max\&auto=format\&n=9Or0tHJTM0oGeA8-\&q=85\&s=5b997a43fcc9e71a208d06934e1b0c4e)

## Who pays the fee

**Ace Up does.** The screen quotes the network fee from the chain itself before
you tap, and the amount you enter is the amount that arrives. The send is not
shaved.

If the chain cannot be reached for a quote, the fee is left blank rather than
guessed at.

## Automatic or approved

Most withdrawals are sent automatically as soon as you confirm them. Larger ones
go to **review**, where a person approves them first.

The threshold is a rolling daily total per asset, not a per-withdrawal cap — so
two medium withdrawals in a day can tip the second into review. **Your wallet
shows your own remaining automatic allowance** before you submit, so you always
know which path a withdrawal will take.

Review is normally cleared within a couple of hours. It is explained on screen
while it is open, it can be cancelled, and it closes with a receipt either way.

## The confirmation

The request starts in the app; the **confirmation happens in the bot DM**. That
is deliberate: it means a stolen session token cannot cash your balance out,
because whoever holds it cannot also answer your Telegram messages.

The confirmation expires after **10 minutes**. An expired confirmation returns
the money to your balance in full — nothing is left in limbo.

**1. Request**

Enter the amount and address. The address is validated inline — a
`✓ VALID` appears before you can continue, and a saved address shows the
name you gave it.

**2. Confirm in the DM**

Ace Up messages you in the bot chat. Confirm there within 10 minutes.

**3. Queued, then sent**

Under the daily limit it is queued and sent. Over it, it waits for approval
first. Either way the status is on screen with the transaction link once it
lands.

## The whole path

```mermaid theme={"dark"}
flowchart TD
  A[Enter amount and address] --> B[Confirm in the bot chat]
  B -->|not confirmed in 10 min| X[Expired — money returned in full]
  B --> C{Within your daily<br/>automatic allowance?}
  C -->|Yes| D[Queued]
  C -->|No| E[Review by a person]
  E -->|Approved| D
  E -->|Rejected| Y[Money returned in full]
  D --> F[Sent on chain, with a transaction link]
```

## Statuses you may see

| Status | Meaning |
| - | - |
| **Awaiting confirmation** | Requested. Confirm in the bot chat within 10 minutes. |
| **Queued** | Confirmed and waiting for the next send. |
| **Approving** | Above the daily automatic limit. An admin is reviewing it. |
| **Sending** | On its way to the chain. |
| **Sent** | On chain, with a transaction link. |
| **Cancelled** / **Rejected** | The money is back in your balance, in full. |

## What can hold a withdrawal up

* A deposit still inside its [60-minute hold](https://aceup.mintlify.site/money/holds-and-limits.md). The rest
  of your balance is unaffected — only the held part is excluded.
* No destination address saved yet.
* An amount above the daily automatic limit, which means review rather than
  refusal.

The **Withdraw** button fades when the amount is not sendable, and the sentence
underneath says exactly which of these is the reason. It is never a bare
disabled button.

> [!NOTE]
>
> Unaccepted new terms do **not** block a withdrawal. Nor does a paused or closed
> venue — your balance is global and always reachable from the house bot.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.